RovoCareer Terms of Service

1. Acceptance of Terms and Contractual Relationship

1. By using the Service, you represent that you are at least 18 years old, or that you have reached the age of legal majority in your place of residence, or that you have the legal capacity to enter into contracts under applicable law. If you do not meet these requirements, you are not permitted to use the Service or to provide us with any information.

2. Each time you access the Service and use its features — whether as a visitor or as a registered user — you agree to be bound by the version of these Terms then in effect. A contract for the provision of electronic services is formed once you begin using the Service, and, for paid features, once your payment has been successfully processed.

3. These Terms are made available to you free of charge before the contract is formed, in a way that lets you download, save, and print them. The current version is always available at rovocareer.com/terms-of-service.

4. These Terms describe, in particular: the type and scope of the services we provide electronically, the terms for entering into and terminating agreements, the rules for using the Service, our complaint procedure, and the rights and obligations of both parties.

2. Privacy

1. Your privacy matters to us. How we process personal data — including the legal bases, purposes, recipients, retention periods, and your rights — is set out in our separate Privacy Policy, available at rovocareer.com/privacy-policy. The Privacy Policy is an integral part of these Terms and is incorporated into them by reference.

2. By using the Service, you acknowledge that we process your personal data to the extent necessary to provide the Service, manage your account, process payments, handle complaints, and comply with legal obligations. We may use third-party providers, including Supabase (technical infrastructure and databases), Stripe (payment processing), and Google (sign-in via Google account), as necessary for the Service to function properly. These providers process data under their own privacy policies and terms.

3. We apply reasonable technical and organizational measures to protect your personal data, but we cannot guarantee that all risk inherent to the use of computer systems and the internet is eliminated.

3. Changes to These Terms and to the Service

(a) Changes to these Terms

We may change these Terms for important reasons, in particular:

• changes in applicable law, or a binding court ruling or administrative decision requiring specific changes;
• security reasons, including preventing use of the Service in a way that violates these Terms or the law;
• changes in how the Service functions, including as a result of technical progress;
• the need to adapt these Terms to changed technical conditions of service delivery;
• introducing new features or services that do not negatively affect your existing use of the Service;
• discontinuing certain services or features;
• price changes resulting from increased operating costs;
• correcting an invalid provision or an obvious typographical or editorial error.

We will notify you of a planned change to these Terms at least 14 days before it takes effect — by publishing the updated Terms on the Service and, where technically feasible, by email to the address associated with your account. If you accept the changes, you do not need to take any action — continuing to use the Service after the effective date means you accept the new Terms. If you do not agree with the new Terms, you may delete your account before the changes take effect by contacting us. Agreements entered into before the new Terms take effect remain governed by the Terms in force at the time they were entered into, unless you agree to the new version.

(b) Changes to the Service

We may change the Service at any time — including modifying, expanding, limiting, or disabling individual features — without prior notice, if these changes do not significantly affect how you use the Service or result from technical necessity. We are not liable to you or any third party for exercising this right to modify or temporarily disable the Service. We will give reasonable advance notice of material changes made for important reasons.

4. Using the Service and Your Account

To use the Service properly, you need: a device with internet access, an up-to-date browser supporting JavaScript and cookies (e.g. Chrome, Firefox, Safari, Edge), a valid email address, and — if signing in with Google — an active Google account. We do not guarantee the Service will work correctly on systems that do not meet these requirements.

(a) Visitors without an account

Visitors without an account can browse the Service’s publicly available content, but do not have access to all of its features — in particular, saving documents, using the full resume builder, or making payments — until they create an account and sign in.

(b) Registered users and accounts

Full access to the Service, including saving your resume and downloading a PDF file, requires an active account. You can create an account using an email address and password, or by signing in with a Google account. By registering, you agree to: (i) provide true, complete, and current information; (ii) promptly update that information if it changes; and (iii) not share your login credentials with third parties. You are solely responsible for all activity on your account. We may require a password change or suspend your account if we suspect a security breach.

(c) Registration data and account security

You agree not to register an account on behalf of another person without their authorization. If you become aware of, or suspect, unauthorized access to your account, notify us immediately at support@rovocareer.com and change your password. We are not liable for actions taken by third parties using your login credentials, unless the unauthorized access resulted from our fault. We reserve the right to delete or block an account in the event of a violation of these Terms or applicable law.

5. Your Content and the License You Grant Us

1. “Your Content” means any information, data, photographs, job descriptions, work experience, skills, achievements, and other material you enter into the Service through the resume builder or other forms available on the Service. You are solely responsible for the accuracy, completeness, and legality of your Content.

2. You retain ownership of your Content. By submitting Content to the Service, you grant us a non-exclusive, free, worldwide license to store, display, process, and reproduce that Content solely to the extent necessary to properly provide the Service — including generating a PDF resume file at your request.

3. You represent and warrant that: (i) you own, or otherwise have a legal basis to use, your Content and any photographs you upload; (ii) your Content does not infringe any third party’s copyright, personal rights, right to their own image, or other rights; and (iii) your Content does not include another person’s data without their consent, unless permitted by law.

4. We do not review, approve, or take responsibility for your Content. We reserve the right to remove Content or block an account if we reasonably suspect it violates these Terms, applicable law, or the rights of third parties. We cooperate with law enforcement to the extent required by law.

6. Deleting Your Account and Content

1. You may request deletion of your account and associated data at any time by contacting us at the email address in Section 18. Once your account is deleted, your documents will no longer be accessible through the Service.

2. We may retain some data after account deletion if required by applicable law (for example, for tax or evidentiary purposes, or in connection with ongoing proceedings) or necessary to protect our legitimate interests, in particular to pursue or defend against claims.

3. We may delete your account or disable your access to the Service if you violate these Terms. In that case, any fees you have paid are non-refundable, except where applicable law provides otherwise.

4. We have no obligation to retain your account or Content indefinitely. Long-inactive accounts may be deleted after prior notice sent to the email address associated with the account.

7. Acceptable Use

You agree to use the Service in accordance with its intended purpose, these Terms, and applicable law. This section sets out the rules for acceptable use of the Service.

(a) General prohibitions

You will not use the Service in a way that: (i) violates applicable law or regulations; (ii) may negatively affect the functioning of the Service or other users; (iii) may expose us to criminal or civil liability; or (iv) infringes third-party intellectual property, personal rights, or privacy rights.

(b) Specific prohibitions

The following are prohibited, in particular:

• submitting unlawful, vulgar, offensive, defamatory, or discriminatory content, or content that infringes third-party rights;
• impersonating another person or providing false registration information;
• copying, decompiling, reverse engineering, or disassembling the Service’s code or any software made available through it;
• bulk data collection, scraping, spidering, crawling, or other automated methods of gathering content from the Service without our prior written consent;
• attempting to circumvent security, authorization, or payment mechanisms;
• using tools or software to attack the Service’s infrastructure, including DDoS attacks, account takeover attempts, or database breaches;
• using the Service to send spam, advertising material, or other unsolicited messages;
• sharing, selling, or reselling access to the Service or downloaded files for commercial purposes without our consent;
• uploading content containing viruses, malware, or other harmful components.

(c) Responsibility for content

We are not responsible for material created or shared by users through the Service. We have no obligation to pre-screen your Content, but we reserve the right to monitor and remove it where justified by these Terms or applicable law. Violations of this acceptable use policy can be reported to our email address.

8. Payments

1. Using the core resume builder features (creating and editing a document) is free. Downloading your resume as a PDF requires payment according to the pricing then in effect on the Service.

2. Payments are handled by our third-party payment processor, Stripe, Inc. We do not directly process your card or bank account details; all payment data is transmitted to and processed exclusively by our payment processor under its own terms and privacy policy.

3. Available payment methods and supported currencies depend on our payment processor’s current offering and may change. Prices are shown in the currency displayed at checkout and include all taxes required by applicable law, unless stated otherwise.

4. A contract for a paid feature is formed once a payment transaction is successfully completed and confirmed by our payment processor. If a payment fails or is declined, the paid feature is not activated and access to the PDF file is not granted.

5. We are not responsible for additional fees charged by your bank or card issuer, including currency conversion fees. Please make sure your chosen payment method is active and has sufficient funds before completing a transaction.

6. We reserve the right to change our prices. Price changes take effect in line with Section 3 of these Terms. The price in effect at the time of a given transaction is binding for that transaction.

7. At your request, or where required by law, we can issue a document confirming your purchase.

9. Right of Withdrawal

1. This section applies to users who qualify as consumers under the law of their place of residence, and, to the extent required by mandatory law, to business owners acting outside their trade.

2. As a general rule, a consumer has the right to withdraw from a distance contract within 14 days of its formation, without giving a reason and without cost, subject to paragraph 3 below. The contract is deemed formed at the moment of successful payment.

3. The right of withdrawal does not apply to contracts for the supply of digital content not delivered on a tangible medium (such as a PDF resume file), where all of the following conditions are met:

• you have given express consent to begin performance before the withdrawal period expires;
• you have acknowledged that you lose the right of withdrawal once the contract is fully performed;
• we have fully performed the contract.

4. Before making a payment or downloading a file, you may be asked to confirm your consent to immediate performance and your acknowledgment of the resulting loss of the right of withdrawal.

5. Where the right of withdrawal applies, you may exercise it by sending a statement to our email address. The statement should clearly indicate your intent to withdraw, the date the contract was formed, your name, and the email address associated with your account.

6. If you withdraw successfully, we will refund payments received without undue delay, and in any case no later than 14 days after we receive your withdrawal statement, using the same payment method you used, unless you agree otherwise.

10. Complaints

1. You may submit a complaint about the Service, your account, a payment, or a delivered PDF file. Complaints should be sent to our email address listed in Section 18.

2. A complaint should include, at minimum: your name or username, the email address associated with your account, a brief description of the issue, the date it occurred, and — where possible — supporting information such as screenshots or a transaction ID.

3. If a complaint is missing information needed to process it, we will ask you to provide the missing details within a specified time. The time limit for handling the complaint runs from the date the complete complaint is received. A complaint that does not include contact information may be left unprocessed.

4. We handle complaints within 14 days of proper submission. In particularly complex cases requiring non-standard action or coordination with external providers, this period may be extended by up to 10 additional business days, of which we will notify you before the original deadline expires.

5. Our decision will be sent to the email address you provided in your complaint. Complaints related to payment processing handled directly by our payment provider may require a parallel report to that provider.

If you are a consumer residing in the European Union, you may also use the European Commission’s Online Dispute Resolution platform, available at ec.europa.eu/consumers/odr.

11. Intellectual Property, Copyright, and Trademarks

1. We own, or hold a license to, all intellectual property rights in the Service and its content — including source code, visual design, page layout, resume templates, icons, graphics, editorial text, dynamic-suggestion methodology, and other elements of the Service (the “Materials”). The Service as a whole is protected by copyright.

2. Nothing in these Terms grants you ownership of the Materials or any intellectual property right in the Service, other than the limited license described in paragraph 3 below.

3. Under these Terms, we grant you a limited, non-exclusive, free, non-transferable, and non-sublicensable license to:

• use the Service and its features for purposes consistent with these Terms;
• view, print, and share your downloaded PDF resume solely for your own, non-commercial purposes (such as a job search).

4. The license in paragraph 3 does not include the right to copy, modify, reproduce, publicly share, resell, redistribute, commercially exploit, or create derivative works based on the Materials without our prior written consent. In particular, it is prohibited to: (i) resell or distribute downloaded PDF files as products; (ii) copy resume templates or layouts to build competing products; or (iii) remove or alter copyright or trademark notices contained in the Materials.

5. You may not copy, reproduce, modify, decompile, reverse engineer, or otherwise attempt to extract the source code of the Materials or any other of our intellectual property.

Copyright Notice

We respect the intellectual property rights of others. If you believe material available through the Service infringes a copyright you own or control, please notify us at support@rovocareer.com with enough detail to identify the work and the material you believe is infringing. We will review such notices and take appropriate action, which may include removing the material in question.

12. Liability and Disclaimer of Warranties

1. We provide the Service “as is” and subject to technical availability. We do not warrant that the Service will be free of errors, interruptions, or delays, or that using it will result in any specific professional or recruitment outcome.

2. We are not responsible for Content you enter into the Service — in particular, its truthfulness, completeness, currency, or suitability for a specific employer or recruitment system. Dynamic suggestions are provided for guidance only and do not constitute professional or legal advice, nor a guarantee of success in any application process.

3. We are not liable for interruptions in the availability of the Service or for data loss caused by:

• force majeure (including natural disasters, geopolitical events, or failures of public infrastructure);
• failure or temporary unavailability of third-party services (Supabase, Stripe, Google, or others);
• acts or omissions of you or third parties for which we are not responsible;
• hacking attacks, malware, or other cybersecurity incidents not caused by our fault.

4. To the fullest extent permitted by mandatory applicable law, our liability to you is limited to actual, direct damage caused solely by our intentional misconduct or gross negligence. This does not cover lost profits, indirect damage, or damage arising from your inability to use the Service.

5. Nothing in these Terms excludes or limits our liability to the extent such exclusion or limitation is not permitted under mandatory applicable law, in particular regarding consumer claims.

13. Third-Party Websites and Services

1. The Service may contain links or references to external websites and services that we do not own or control. Including a link does not mean we endorse that website or its content.

2. When you use external websites or services, you leave the Service and become subject to their own terms and privacy policies. We are not responsible for the content, security, or availability of external websites, or for the consequences of your use of them.

3. We use third-party providers necessary for the Service to operate, including: Supabase (infrastructure and data storage), Stripe (payment processing), and Google (OAuth sign-in). We are not liable for acts or omissions of these providers beyond our reasonable control, including their temporary unavailability.

14. Data and Document Storage

1. Resumes and related user data are stored using our technical infrastructure, in particular via Supabase or equivalent providers, for as long as needed to provide the Service and manage your account, and thereafter for any period required or permitted by applicable law.

2. You can delete your documents from your account at any time, where that feature is available, or request their deletion from us. We may retain certain data where required by law or justified by our legitimate interests.

3. We make reasonable efforts to keep stored data secure and intact, but we cannot guarantee the complete elimination of risk associated with computer systems. You should keep your own backup copies of important documents.

15. Electronic Communications

1. Communication between you and us takes place primarily by electronic means — email or in-Service messages (e.g. in your account panel). For contractual purposes, you agree to receive communications from us electronically, and you acknowledge that such communications satisfy any legal requirement that they be in writing.

2. We may send you emails related to your account, payments, changes to these Terms, or significant updates to the Service. Marketing and other commercial communications will only be sent with your separate consent, which you can withdraw at any time.

3. Nothing above affects any statutory rights you have under applicable law.

16. Governing Law and Dispute Resolution

1. These Terms are governed by the laws of the Republic of Poland. Matters not covered by these Terms are subject to Polish law, including in particular the Civil Code, the Act of 18 July 2002 on the Provision of Electronic Services, and applicable consumer protection legislation.

2. If any provision of these Terms is found invalid or unenforceable for any reason, this does not affect the validity of the remaining provisions. An invalid or unenforceable provision will be replaced by a valid one that, as closely as possible, reflects the parties’ original intent.

3. Any dispute arising from these Terms or your use of the Service will first be addressed through good-faith direct communication with us. If a dispute cannot be resolved this way, it will be subject to the jurisdiction of the competent Polish courts, unless mandatory consumer protection law in your country of residence entitles you to bring proceedings before a court in your own jurisdiction — nothing in these Terms limits that right where it applies.

4. If you are a consumer residing in the European Union, you may also use the European Commission’s Online Dispute Resolution platform, available at ec.europa.eu/consumers/odr.

17. Final Provisions

1. These Terms take effect on the date they are published on the Service and replace any earlier version.

2. Section headings are for convenience only and do not affect the interpretation of these Terms.

3. We will not transfer any rights arising from these Terms without your explicit written consent. We may transfer our rights and obligations under these Terms to affiliated entities or in connection with a business reorganization, without prejudice to your rights.

4. These Terms constitute the entire agreement between us and you regarding use of the Service and supersede any earlier agreements, arrangements, or representations on the same subject.

5. Our failure to enforce any provision of these Terms in a specific instance does not waive our right to enforce it in the future.

18. Service Provider Details and Contact

The RovoCareer Service is operated by:

Questions about these Terms, complaints, account deletion requests, or any other matter related to the Service should be directed to the email address above. We aim to respond within a reasonable time.